2019 Schedule PA TechCon
REGISTRATION: 7:30 AM – 8:30 AM
OPENING REMARKS: 8:30 AM – 8:45 AM
Welcome
Kelly Powell Logan
Vice President for Strategic Workforce Development and University Centers
Harrisburg University of Science and Technology
Eric Darr
President
Harrisburg University of Science and Technology
OPENING KEYNOTE: 8:45 AM – 9:45 AM
Building a Digital Strategy Around Customer-Centricity
Governments all over the world are launching digital government programs. But as many have already learned, most of their aspirations and approaches have led to a lot of interesting discussion and rhetoric about government transformation, but little transformation actually taking place. The key to success starts by not trying to boil the ocean of enterprise change but rather focusing on the individual journeys citizens must make in their lives. This requires strong top-down business and IT leadership to drive the changes that government must inevitably make. This session will examine the best practices driving actual digital government results.
NETWORKING: 10:30 AM – 11:00 AM
SESSION 1: 11:00 AM – 11:45 AM
TRACK 1
Business Value of IT – IT Professional as Digital Innovator and Salesperson
There is no ROI Without OCM
Room 1258
This presentation will provide an executive overview of the three levels of Change Management with a specific focus on Organizational Change Management (OCM) – the successful management of change impacting multiple stakeholders resulting from a project or program. It will show why what has historically perceived as the “soft stuff” is in actuality a critical disciplined methodology whose inclusion is mandatory for the achievement of ROI from any digital transformation initiative.
Darren Shaw
Global Digital Transformation Leader, SAP
DXC
TRACK 2
Digital Transformation – Latest Digital Tools & Techniques to Transform Government
Citizen Journey Mapping and the Road to Strategic Planning and Business Process Improvement
Room 1151
Digital Transformation often requires an agency to take a step back and see the bigger picture and needs of various customers and stakeholders. This presentation will include an introduction to Journey Mapping and include public and private sector examples. Journey Mapping is a useful tool in strategic planning and business process analysis and improvement and can be used to highlight the perspective, challenges, and needs of citizens and other agency partners.
Journey Mapping comes in different forms and a variety of tools can be used to create them but there are common elements which the presentation will introduce such as: Personas, Timelines, Touchpoints, Devices, and Emotions. The presentation will cover best practices for Journey Mapping including the planning, creation, and use of Journey Maps. The presentation will also describe how Journey Maps are used to support strategic planning and business process improvement. The presentation will describe strategic planning exercises that can leverage journey mapping concepts to create strategic plans that better represent multiple stakeholders throughout the process resulting in plans to modernize and transform that are as comprehensive and stakeholder focused as possible.
TRACK 3
App Dev – Building Solutions for Digital Transformation
Artificial Intelligence and Machine Learning Based Smart Health
14th Floor Auditorium
Today’s healthcare management is driven by new and emerging technologies. More specifically what we call “Smart Health” is driven by AI and Machine Learning including Deep Machine Learning. These technologies are dynamically changing the Health IT environment at the federal and state level. Our presentation will address the role of these technologies in healthcare service delivery with an example of Opioid Crisis Management System developed by OST and its partners. We will speak about the Opioid Crisis affecting the Commonwealth and the Nation. There we will demonstrate our solution that goes beyond simple identification of patients or providers who may be abusing the system.
TRACK 4
Security – Keeping Digital Government Safe
The Insider Threat You Don’t Even Know You Have!
Room 1305
Far too often insider threat is overlooked by organizations even though the average cost of insider negligence is over 3.8 million dollars per breach. An organization in today’s climate simply cannot afford to ignore the potential threats that insiders can pose. In this fast paced presentation, we will walk through common strategies for mitigating and eliminating insider threat through of a combination of people, processes, and technologies.
Brandon Keath
Cyber Security Practice Lead
Appalachia Technologies
TRACK 5
Tech & Ops – Digital Transformation Provides Enhanced IT Management and Operations
Building Your Digital Reputation with AppDynamics Application Performance Monitoring
Room 1358
“It takes 20 years to build a reputation and five minutes to ruin it.” One of the most critical assets to both State & Local and Higher Education (SLED) organizations is reputation. Yet, many still rely upon dated approaches to managing their mission critical applications despite the negative impact performance outages and issues can have on their brand. A single interaction associated with a request for services, application for benefits, payment, etc., for example, can activate millions of lines of code across multiple, distributed environments. War rooms, siloed tools, and log driven triage simply are not efficient enough to maintain the level of performance citizens, business partners, staff, students and faculty expect in today’s digital age.
The AppDynamics platform provides SLED IT operations and development teams with the breadth and depth of real time information they need to ensure optimal application performance. With deep visibility into each piece of technology supporting an application (e.g. database, OS, application server); an organizational context (e.g. login, enroll); correlation of each metric; evolving baselines; and automated actions, organizations can rest assured AppDynamics will provide them with a reliable single source of truth for providing their stakeholders with the best possible digital experience – and more importantly, to ensure the reputation of the organization is not just maintained, but built upon.
Jay Smith
Regional Account Director, SLED
AppDynamics
Mike Svec
Senior Solution Engineer
AppDynamics
TRACK 6
Delivery Center CIO Track
Panel Discussion
Room 1205
Michael DeMatt
CIO
Infrastructure and Economic Development Delivery Center
Russel Montchal
Assistant Director of Information Technology
Pennsylvania Courts
Dustin Rhoads
CIO
Public Safety Delivery Center
Moderated by Steve Pacchioli, CAI
LUNCH: 11:45 AM – 12:45 PM
SESSION 2: 12:45 PM – 1:30 PM
TRACK 1
Business Value of IT – IT Professional as Digital Innovator and Salesperson
Business Value Focused Innovation: Discovery, Persuading, Ensuring Value through Implementation
Room 1258
Gerald Robinson
Author, Leading BRM Expert
techbuzzkill.com
TRACK 2
Digital Transformation – Latest Digital Tools & Techniques to Transform Government
Digital Transformation – Enabling and Empower Government
Room 1151
Today’s government agencies are turning to digital services to help them overcome an array of drivers pressuring the government agencies for transformation. Among the most serious of these drivers are; Rising citizen demand, Increased transparency demands, Rise in cross-agency collaboration needs, cost and budget pressures. As a result, the government agencies are moving away from legacy IT systems and paper-based procedures to embrace digital technologies unburdened by the old processes and procedures with promises to be more efficient, fairer, and less expensive.
This session provides latest digital transformation trends cross industry, disruptive technologies, applicability and potential for government agencies that delivers improve quality and pace of citizen centric services, accessibility, streamline and simplify records, improve employee productivity, enable intelligent decision making, improve cross agency information sharing, IT services efficacy and cash flow. This session also provides best practices the IT stakeholders can leverage value driven communication, ask the right outcome-based questions at every step of your Digital Transformation Journey to ensure mind change of decision makers.
Trupen Modi & Shaaz Nasir
Digital Transformation Executives
Microsoft
TRACK 3
App Dev – Building Solutions for Digital Transformation
Decluttering Your Application Architecture, One Container at a Time
14th Floor Auditorium
With so much information, some of it conflicting, this presentation will try to focus on the key elements of container architectures and how they can help CoPa simplify both new architectures as well as assist in modernizing existing ones. The presentation will keep the jargon to a minimum and provide several tangible examples of their use in large scale enterprises that are not Netflix or Google.
David Sisk
Managing Director
Deloitte
TRACK 4
Security – Keeping Digital Government Safe
Using Verizon’s Breach Reports to Build User Awareness
Room 1305
In 2019, Verizon’s Insider Threat Report joined the Data Breach Digest and Data Breach Investigations Report as an additional source of information for Cyber Security professionals looking to prevent breaches within their own organizations. This presentation focuses on the recommendations stemming from those reports, with a focus on those that are most relevant to cyber security professionals and those who could be considered high-value targets by attackers. Preventable challenges to forensic investigations are also covered.
Kevin Long
Senior Manager
Verizon
TRACK 5
Tech & Ops – Digital Transformation Provides Enhanced IT Management and Operations
Are you prepared for IoT and Edge Computing?
Room 1358
As State Agencies continue to adopt more Internet of Things (IoT) and Edge of Network Applications, the importance of existing IT Closets and Server Rooms becomes even more critical for the daily operation of each agency. The attendee will learn about new products and application for these spaces and ways to improve the reliability of these spaces. In addition, the attendee will learn ways to improve the efficiency of the cooling and power systems to minimize costs.
TRACK 6
Delivery Center CIO Track
Panel Discussion
Room 1205
Sean Crager
Chief Technology Officer and Acting CIO
Conservation and Environment Delivery Center
Dave Naisby
CIO
Employment, Banking and Revenue Delivery Center
Sandy Patterson
CIO
Health and Human Services Delivery Center
Moderated by Jay Smith, AppDynamics
NETWORKING: 1:30 PM – 2:00 PM
SESSION 3: 2:00 PM – 2:45 PM
TRACK 1
Business Value of IT – IT Professional as Digital Innovator and Salesperson
Governance
Room 1151
Governance is akin to Transformational Leadership – where optimal outcomes are shaped through strategically impactful decisions about overarching issues. In this engaging and insightful session we will consider how Governance and Management are different and the crucial nature of Governance in achieving sustainable Digital Transformation.
Cliff Shier
Principal
Unisys
TRACK 2
Digital Transformation – Latest Digital Tools & Techniques to Transform Government
Reimagine Government: Integrated Digital Experiences That Put People First
Room 1258
Government is changing. More and more leaders see customer experience (CX) as their north star. Whether it’s modernizing citizen-facing websites and digital services, integrating complex outreach campaigns across multiple systems of record, or increasing efficiency for the IT and digital teams who manage and author content at scale, these leaders are prioritizing experience design that puts people first. They share a vision of a modernized, customer-centric government creating the efficient, integrated digital experiences that everyone expects today. In this presentation, Jonathan will discuss:
- What the modern customer experience means for government, and the opportunity to turn public services into simpler, seamless experiences
- What does an integrated digital experience look like for PA citizens
- Stories from state and federal agency leaders who have successfully improved digital processes and experiences by establishing solid digital foundations
- Best practices for citizen and community engagement across digital platforms
Jonathan Benett
Technical Director, Digital Government Solutions
Adobe Systems
TRACK 3
App Dev – Building Solutions for Digital Transformation
Zero to Serverless in 45 Minutes
Room 1358
So I have this production AngularJS on Java/Spring REST app. It’s getting a bit long in the tooth. I mean, how many Internet Dog Years ago was that? It would work better as a cloud-native app — faster to load, cheaper to run, more reliable, let them do all the maintenance work, HTTPS out of the box, all that good stuff. It would also be nice to have a fresher UI, but I can’t attack the whole thing at once. I’m going to start by moving the back end to the cloud, and only adjusting the UI as much as absolutely necessary. What does that mean? I could just lift and shift — run my Java server and my MySQL database on cloud boxes instead of local ones. That would be quick and easy and work fine — and gain me virtually nothing, except a really big EC2 bill. Yeah, forget that. Instead, I’m going to throw Java and Spring out the window, and rebuild it as a proper serverless app using AWS. Lambda behind API Gateway for the REST interface, CloudFront for distribution/SSL/CORS avoidance, RDS database, Cognito authentication, S3 for static Web content and generated file storage, SES for e-mails, SQS for, well, print jobs (but they have to stay Java; it’s a long story)… Bottom line, I’m going to switch the back end of a real and non-trivial app over to AWS lock, stock, and barrel. Live.
Aaron Mulder
CTO & Director
Chariot Solutions, LLC
TRACK 4
Security – Keeping Digital Government Safe
How Digital Identity can Enable Effective Digital Transformations
Room 1305
More and more, customers prefer to conduct business via digital channels. However, when it comes to their interactions with government organizations, the customer experience is still maturing. While much of the private sector has figured out ways to overcome common pain points such as redundant login prompts or disjointed portal navigation, the digital experience in the public sector still faces challenges. With citizens’ appetites for digital channels on the rise, and expectations for digital security continuing to grow, digital identity becomes more of a cornerstone for a successful digital transformation, by creating a seamless customer experience that can drive value for public sector organizations and for citizens. This presentation will review some of the state-of-the-art capabilities in digital identity practices that are enabling digital transformation, and discuss efforts that have been undertaken by organizations such as the National Institute of Standards and Technology (NIST) to establish guidance and to catalyze the marketplace by funding advanced pilot systems.
Colin Soutar
Senior Manager
Deloitte
TRACK 5
Tech & Ops – Digital Transformation Provides Enhanced IT Management and Operations
Computing is Changing. Are you?
14th Floor Auditorium
There is a fundamental shift in computing. It is as drastic as the transition from Mainframes to Client/Server Computing. Learn how to bridge the gap and move into the future.
Christopher Reed
EUC Technical Strategist
VMware
TRACK 6
Delivery Center CIO Track
Panel Discussion
Room 1205
Nicholas Melnick, Jr.
CIO
Pennsylvania Liquor Control Board
PN Narayanan
CIO
Pennsylvania State Treasury
Julie Snyder
CIO
General Government Delivery Center
Moderated by John Ramirez, Comcast
NETWORKING: 2:45 PM – 3:15 PM
ENDNOTE: 3:15 PM – 4:00 PM
Emergency Preparedness
Angelo “Tony” Riddick
Director, Bureau of Information Technology and Chief Information Officer
United States Virgin Islands